Tasting Room Lead, Trinchero Napa Valley

About the role

Reporting to the DTC Manager, the Tasting Room Lead will support the day-to-day operations of the Trinchero Napa Valley Tasting Room, while ensuring an elevated hospitality experience that exceeds guests' expectations. Trinchero Napa Valley is the flagship, estate-driven pinnacle brand for the Trinchero family. Team members at TNV are an extension of the family's approach to wine, community, and superlative hospitality.

Responsibilities

• Assist with supervision of Tasting Room & staff including scheduling (lunches, breaks, etc.), group tastings and special projects
• In the absence of the Tasting Room Manager or Assistant Manager, open & close as needed or scheduled including closing out registers and assisting with deposit recaps for Accounting
• Support Management team in weekly communications to Tasting Room staff of all current necessary Company information
• Monitor training and skill development of all tasting room personnel (including temps)
• Support the education of promoting the Wine Club Membership program to increase sales
• Effective selling of wine (presentation & pouring) and retail products to reach the sales goals
• Assist with special promotions/projects, tour, tasting and events in the Tasting Room
• Assist with the displays of special promotions, seasonal décor and all other merchandise
• Monitor and assist with all POS transactions and daily cash reconciliations
• Assist with direct shipping orders/fulfillment
• Assist in receiving new merchandise and ensure accuracy of products
• Monitor and assist with monthly and annual inventory requirements
• Complete all requisitions & tracking necessary for inventory control including GL coding
• Inspect Tasting Room daily and maintain cleanliness, and aesthetic standards
• Monthly credit card reconciliation for purchases made for Tasting Room

Qualifications

• High School degree or equivalent required
• 2-3 years' experience in winery hospitality, sales or related field required
• 1 or more year in a lead role preferred
• Excellent verbal and written communication skills
• Effective problem-solving skills
• Strong analytical, math skills and computer skills
• Effective sales and customer service skills delivering increased sales
• Excellent organizational and time management skills
• Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments

Working conditions

• Retail and office environment
• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Able to lift at least 50 pounds (case of wine)
• Standing for long periods of time (8 hours per day)
• Work site may be any one of Trinchero Family Wine & Spirits Estates facilities (rotation)
• Comply with Company safety regulations

Pay

$28.00 - $32.00 per hour. The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location.

Benefits

TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.