Tasting Room Associate - Sterling Vineyards

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

Sterling Vineyards is looking for a Tasting Room Associate with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Hospitality Sales Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.

Responsibilities

• Set-up and host wine tastings and tours for guests
• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets
• Collaborate with co-workers to provide a superior guest experience
• Provide service and hospitality that exceeds our competitors and our guest’s expectations
• Stay current on Sterling wines and customer offerings
• Be engaged and active in local wine industry community – know our market
• Be informed on local hospitality offerings and make recommendations to guests
• Participate in TWE training programs
• Strive for WISE triple score sales and service results
• Open, close and operate cash registers
• Assist in events, private dinners and various site activities
• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep
• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.
• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

Requirements

• Must be 21 years of age
• Exemplary customer service skills
• Passionate about wine
• Sales and conversion via hospitality and knowledge
• Strong presentation skills with the ability to relay their knowledge