Target Optical - Licensed Store Manager 2 - #4927 Huntington, NY
Job Description
The Licensed Target Store Manager at Target Optical delivers the mission of making guests happy by ensuring an excellent experience for every guest, every time. This involves setting clear expectations for the store and team members to be Guest Ready, orchestrating the flow on the floor, and providing clear, motivating, and developmental feedback.
To achieve this, the manager works with team members to develop clear action plans for immediate and future development, ensuring accountability and creating an environment where being Simple, Fun, and In-style is prioritized. They also maintain a professional relationship with the Target Optical doctor, ensuring the delivery of a convenient, collaborative, and consultative eye exam experience.
Major Duties And Responsibilities
- Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules.
- Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.
- Orchestrates the flow on the floor, and is the caretaker to every guest and team member.
- Works with Team Members to develop clear action plans for immediate and future development.
- Ensures every Team Member is accountable to their action plans and commitments.
- Delivers clear motivating and developmental feedback in a timely manner.
- Creates a culture of being Simple, Fun and In-style.
- Completes annual performance reviews along with monthly coaching conversations with all Team Members.
- Clearly understands the driving factors for success within their own business.
- Identifies areas of opportunity and creates an action plan for improvement.
- Understands that the Guest experience drives the results.
- Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience.
- Mets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
- Maintains a positive and productive Target Host relationship that contributes to growing the business.
- Mets regularly to discuss performance and collaborate on strategies to build the retail business.
- Recruits the highest caliber talent / maintains a bench of potential applicants.
- Understands how the best performing Team Members work during peak traffic.
- Creates schedules taking into account business trends, forecast and host traffic.
- Owes the business and adjusts schedules as necessary to meet business needs.
- Completes payroll weekly.
- Completes new hire and personnel change paperwork.
- Is accountable to store’s shrink percentage.
- Conducts Physical Inventory twice per year.
- Completes monthly Store Visit Form for review with RTL and optical team.
- Safeguards all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
- Accurately completes all sales transactions, and utilizes all sales strategies and resources.
Basic Qualifications
- Bachelor’s degree or equivalent experience
- Opticianary License or American Board of Opticians Certification as required by state law
- 3+ years experience in customer service or retail
- Recruiting, selection and development of talent
- Selling skills
- Motivating and influencing others
Preferred Qualifications
- 3+ years management or supervisory experience
Pay Range
$35.22 - $60.96 per hour