Store Manager (Store 4229)

About the Role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume, and may manage and lead in a multi-unit capacity.

Responsibilities

• Provide and model best-in-class guest service: greet guests promptly, respond to questions/concerns courteously, assist guests with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships that drive sales and repeat business.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest inquiries in person or by phone with professionalism and courtesy.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates, ensuring they complete onboarding, training, and compliance before working shifts independently.
• Communicate regularly with store associates and District Manager to implement GameStop initiatives according to plan.
• Set guest service expectations, train associates on job responsibilities, policies, and procedures, and supervise tasks delegated to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates according to guidelines, ensuring coverage for breaks, meals, and optimal guest service.
• Approve payroll, manage paid time off, and verify accurate payment for all hours worked.
• Provide timely recognition and feedback to associates, including written performance notes in the HR system.
• Maintain a clean, organized, and well-merchandised store, including restrooms, fixtures, and equipment.
• Fulfill and ship Omni-Channel orders daily.
• Perform inventory counts, stock and restock merchandise, and ensure products are organized and alphabetized on the sales floor.
• Protect company assets through inventory control, loss prevention, scam awareness, and safety practices, including inspecting associates' belongings as needed.
• Lead the store team in meeting sales, profit, and shrink goals, and complete administrative duties required for goal achievement.
• Count, balance, and reconcile daily transactions accurately in the POS system, complete closeout paperwork, and make bank deposits as required.
• Verify shipments for discrepancies, conduct merchandise counts, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, address hazardous situations, and report injuries per company guidelines.
• Keep store records and files organized and up to date.
• Form professional partnerships with military personnel on assigned bases (for stores located on military bases).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Must provide proof of identity and eligibility to work legally in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required; 3+ years of retail sales, guest service, or leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Ability to provide genuine, individualized assistance to every guest.
• Clear verbal and written communication skills in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, appearance, safety, and workplace respect.
• Operate Point-of-Sale (POS) systems and perform basic mathematics (addition, subtraction, multiplication, division, currency).
• Complete required paperwork accurately and follow written/oral instructions.
• Execute financial tasks in strict accordance with company policy.
• Adapt to a fast-paced, rapidly changing environment and manage pressure constructively.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store for up to 12 hours per day.
• Physical ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift up to 30 lbs. to a height of 4 feet.
• Understanding of military ranks and insignia (for stores located on military bases).

Schedule

Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.