Store Manager (Store 4989)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and product knowledge.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and accurate guest service
• Develop and promote a sales culture by sharing product knowledge and fostering guest loyalty
• Build and maintain a clean, organized shopping environment
• Recruit, hire, train, and retain high-performing associates
• Schedule and supervise staff to ensure optimal guest service
• Ensure store compliance with policies and procedures, including inventory control and loss prevention
• Count, balance, and reconcile daily transactions, and handle defective merchandise and recalls
• Lead store team in achieving sales and profit targets
• Work independently and as part of a team to perform all tasks as assigned

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• At least 1 year of retail management experience required; 3 years preferred
• Video game knowledge preferred
• Outgoing personality with strong people skills
• Clear verbal and written communication skills, both in person and on the phone
• Ability to work independently and as a team leader
• Basic mathematics and alphabetizing skills
• Reliable and trustworthy, able to work alone and under pressure
• Ability to stand and move throughout the store for up to 12 hours per day

Skills and Abilities

• Genuine and individualized guest service
• Clear verbal and written communication skills
• Ability to work independently and as a team leader
• Leadership performance expectations met
• Operate Point-of-Sale (POS) computer system
• Basic mathematics and alphabetizing skills
• Complete required paperwork properly
• Constructively manage pressure and adapt to stressful situations
• Able to work alone and under pressure