Talent Acquisition Specialist - Volume Recruitment (BPO)

About the role

MCI is seeking an experienced Talent Acquisition Specialist to support high-volume recruitment within a fast-paced BPO / call center environment. This role focuses on the 180-recruitment lifecycle, including sourcing, screening, coordinating interviews and open days, maintaining recruitment data, and ensuring recruitment processes run efficiently.

Responsibilities

• Source and screen candidates for high-volume roles within the BPO / call centre environment.
• Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
• Cook up and facilitate open days and recruitment drives to support volume hiring campaigns.
• Manage recruitment administration alongside hiring activities, ensuring all documentation, trackers, and records are accurately maintained.
• Manage multiple recruitment campaigns and requisitions simultaneously while meeting hiring deadlines.
• Communicate professionally with candidates across all levels, from agent-level candidates to senior stakeholders.

Requirements

• A High School Diploma.
• An entry-level tertiary qualification in Human Resources or a related field (advantageous).
• Minimum 2 years’ recruitment experience within a BPO or call centre environment (essential).
• Proven experience supporting high-volume recruitment campaigns.
• Experience working with Applicant Tracking Systems (ATS) and HR systems.
• Strong proficiency in Microsoft Excel, including maintaining trackers and recruitment reports.
• Demonstrated ability to manage recruitment administration while handling active hiring pipelines.

Qualifications

• Highly organized and detail-oriented, with strong administrative capabilities.
• Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
• Strong tracking and reporting skills, ensuring systems remain accurate and functional.
• Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
• Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
• Ability to maintain confidentiality and manage sensitive recruitment information.

Skills and Competencies

• Highly organized and detail-oriented, with strong administrative capabilities.
• Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
• Strong tracking and reporting skills, ensuring systems remain accurate and functional.
• Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
• Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
• Ability to maintain confidentiality and manage sensitive recruitment information.

Benefits

At MCI, we offer a competitive benefits package that includes:

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Employee assistance programs

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and is based in a professional office environment. Employees will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Contact Information

To apply for this position, please visit our careers page and complete a full application, including all screening questions and a brief pre-employment test. No phone calls please.