Talent Acquisition Specialist - Volume Recruitment (BPO)

About the role

MCI is seeking an experienced Talent Acquisition Specialist to support high-volume recruitment within a fast-paced BPO / call center environment. This role focuses on the 180-recruitment lifecycle, including sourcing, screening, coordinating interviews and open days, maintaining recruitment data, and ensuring recruitment processes run efficiently.

Responsibilities

• Source and screen candidates for high-volume roles within the BPO / call centre environment.
• Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
• Cook up and facilitate open days and recruitment drives to support volume hiring campaigns.
• Manage recruitment administration alongside hiring activities, ensuring all documentation, trackers, and records are accurately maintained.
• Create, update, and manage recruitment trackers, wage trackers, and reporting dashboards in Excel.
• Ensure recruitment systems and ATS records remain accurate, organized, and up-to-date.
• Coordinate pre-employment screening, including background checks and world checks.
• Manage multiple recruitment campaigns and requisitions simultaneously while meeting hiring deadlines.
• Communicate professionally with candidates across all levels, from agent-level candidates to senior stakeholders.
• Ensure recruitment activities remain compliant with South African labour legislation and company policies.

Qualifications

• A High School Diploma.
• An entry-level tertiary qualification in Human Resources or a related field (advantageous).
• Minimum 2 years’ recruitment experience within a BPO or call centre environment (essential).
• Proven experience supporting high-volume recruitment campaigns.
• Experience working with Applicant Tracking Systems (ATS) and HR systems.
• Strong proficiency in Microsoft Excel, including maintaining trackers and recruitment reports.
• Demonstrated ability to manage recruitment administration while handling active hiring pipelines.

Skills and Competencies

• Highly organized and detail-oriented, with strong administrative capabilities.
• Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
• Strong tracking and reporting skills, ensuring systems remain accurate and functional.
• Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
• Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
• Ability to maintain confidentiality and manage sensitive recruitment information.

Benefits

Conditions of Employment: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Physical Requirements

• This job operates in a professional office environment.
• While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.