Talent Acquisition Specialist

At NRG, we deliver innovative energy and home-service solutions that power, protect, and intelligently manage homes and businesses. We’re building a smarter, cleaner, connected future and need creative, talented people to join our dynamic, inclusive culture in Lehi, UT.

About the role

We are seeking a driven, agile High-Volume Recruiter to support hiring within our Customer Care organization. This onsite role is responsible for high-volume sourcing and screening activities to deliver qualified, interview-ready candidates to hiring leaders in a fast-paced, metric-driven environment. You will build candidate pipelines, conduct structured phone screens, and maintain consistent funnel activity to meet weekly hiring targets while partnering closely with hiring leaders and recruiting peers.

Responsibilities

• Proactively build and maintain pipelines for technical and customer-facing roles across multiple markets.
• Conduct structured, competency-based phone screens to assess candidate skills, experience, and motivation.
• Present vetted candidates to hiring managers with clear summaries and recommendations.
• Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios).
• Manage multiple open requisitions across markets simultaneously and monitor funnel metrics.
• Coordinate interview scheduling and handoffs in partnership with recruiting support teams.
• Ensure candidate movement aligns with established SLAs.
• Partner with hiring managers to clarify role requirements and success profiles.
• Provide market insights and candidate feedback to improve selection outcomes.
• Communicate status updates, pipeline health, and hiring risks clearly and consistently.
• Maintain accurate and timely documentation in SuccessFactors.
• Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting.
• Track and manage activity against KPIs and SLAs.
• Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events).
• Engage both passive and active candidates.
• Contribute to ongoing sourcing strategy improvements and support hiring events.
• Follow standardized recruiting processes and contribute feedback for improvement.
• Maintain consistency in screening quality and candidate experience.
• Adapt quickly to changing hiring needs and business priorities.
• Demonstrate ownership of performance metrics and personal development.

Requirements

• 1–3 years of recruiting experience, preferably in high-volume environments.
• Experience sourcing and screening candidates across multiple channels.
• Ability to manage competing priorities in a fast-paced setting.
• Strong organizational and time management skills.
• Clear and concise written and verbal communication skills.
• Comfortable operating in a metric-driven environment.

Skills

• Experience with ATS platforms (SuccessFactors preferred).
• Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint).
• Ability to interpret and manage recruiting performance metrics.

Preferred Qualifications

• Experience supporting multi-location or geographically dispersed hiring.
• Experience recruiting for field, technical, customer service, or sales roles.
• Familiarity with operating within defined SLAs and performance metrics.
• Exposure to telecom, home services, utilities, or installation environments.

Who Thrives in This Role

• You move quickly while staying organized and detail-oriented.
• You balance speed with quality and protect the candidate experience.
• You take accountability for your metrics and results.
• You are coachable, resilient, and motivated by hitting goals.
• You operate as a reliable partner and team contributor.

NRG Energy is an equal-opportunity employer and maintains a drug- and alcohol-free workplace.