Tabor Hill Lounge Host

About the role

The Tabor Hill Lounge Retail Wine Shop & Tasting Room Host is the first point of contact for guests and sets the tone for an exceptional tasting room experience. This role focuses on greeting guests, managing tasting room flow, supporting reservations and retail operations, and ensuring every guest feels welcome and informed from arrival to departure.

Responsibilities

• Greet guests warmly and professionally upon arrival
• Provide an overview of tasting options, experiences, and pricing
• Check in reservations, walk-ins, and wine club members
• Manage guest flow, waitlists, and seating
• Answer general questions about wines, events, and retail offerings
• Clock in with servers and bartenders for smooth guest transitions
• Maintain cleanliness and organization of front-of-house areas
• Aid in resetting tables and light cleaning as needed
• Support retail checkout and POS operations
• Aid with phone calls, reservations, and guest inquiries
• Communicate current promotions, events, and wine club information
• Aid with private events and special tastings

Qualifications

• Previous hospitality, hosting, or customer service experience
• Excellent communication and interpersonal skills
• Professional appearance and friendly demeanor
• Strong organizational and multitasking abilities
• Must be of legal age to work in an alcohol-service environment
• Able to stand for extended periods and lift up to 25–40 lbs

Preferred

• Experience in tasting rooms, wineries, restaurants, or retail
• Familiarity with reservation systems and POS platforms
• Interest in wine and hospitality

Personal Attributes

• Warm, welcoming, and guest-focused personality
• Calm, professional, and detail-oriented
• Dependable and team-oriented
• Comfortable interacting with diverse guests

Schedule & Compensation

• Flexible availability including weekends, holidays, and special events
• Compensation based on experience; tips or incentives may be available

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