Tablet Administrator - OH London/Madison

About the role

The tablet administrator works under the direction of the State Manager in Service Operations, handling all tablet maintenance duties including inventory and RMAs, repairs with deployed inmate tablets, documentation, and escalation of all tablet issues for the assigned facilities.

Responsibilities

• Visit the assigned site per workday to ensure all assigned sites are visited once per week.
• Evaluate each reported broken tablet and process for RMATrack and distribute inventory of inmate tablets at each assigned site.
• Inspect all inmate tablets and open trouble tickets for any issues (equipment alarms, outages, etc.).
• Work with production team to ensure all broken equipment is returned and received within allotted timeframes.
• Distribute spare equipment as needed.
• Perform limited repair/fix on inmates’ tablets.
• Check with point of contact and kites and grievances mailbox for inmate complaints about the inmate systems; research and respond to complaints the same day as received or escalate complaints so that problems are resolved in a timely manner.
• Utilize trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
• Manage all day-to-day support functions for the tablet program including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return.

Requirements

• Some technical experience required
• Knowledge in the use of hand tools
• Basic computer skills for setup/troubleshooting
• Valid driver license with acceptable driving record
• Able to pass a thorough background checks required by ShawnTech Communications, Inc. and the client
• Must be a self-starter that can work independently and follow directions
• Ability to work in a correctional environment with possible interaction with inmates
• Good communication skills; able to work independently at multiple sites

Qualifications

• Some technical experience required
• Knowledge in the use of hand tools
• Basic computer skills for setup/troubleshooting
• Valid driver license with acceptable driving record
• Able to pass a thorough background checks required by ShawnTech Communications, Inc. and the client
• Must be a self-starter that can work independently and follow directions
• Ability to work in a correctional environment with possible interaction with inmates
• Good communication skills; able to work independently at multiple sites

Skills

• Analyze Issues
• Build Relationships
• Champion Change
• Coach
• Drive for Results

Benefits

N/A

Pay

N/A

Schedule

N/A