Table Games Supervisor

Responsibilities

• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes arising from guests in the Table Games area, referring them to a manager as needed.
• Interacts with guests and models interactive skills, promoting guest development.
• Remains alert to unusual or questionable activities and reports them to a superior.
• Rates guests and creates Total Reward cards for new and existing patrons.
• Keeps up-to-date with Title 31/BSA/Underage Gaming regulatory requirements.
• Maintains table game inventories and records player win/losses.
• Changes cards/dice, opens and closes games, and intervenes in conflicts between employees and guests.
• Aids in problem resolution and service recovery, if necessary.
• Counsels, guides, and instructs assigned personnel in proper performance of duties.
• Champions Family Style Service Programs and Service Standards.
• Prepares and coordinates the performance reviews of assigned personnel.
• Notifies Shift Manager and Assistant Shift Manager of potential safety issues.
• Maintains key security and adheres to company policies and procedures.
• Attends all mandatory meetings and provides leadership and guidance to the team.

Qualifications

• High School graduate or equivalent required.
• College degree preferred.
• Two to five years casino experience required, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred.
• Excellent customer relations, leadership, and communication skills are essential.
• Willingness to work any day of the week and any shift.
• Ability to get along with co-workers and work as a team.
• Able to present a well-groomed appearance.
• Able to obtain a VA Lottery License.

Pay

$25.00 - $30.00 an hour