Table Games Shift Manager, Gate City Casino

About the role

The opportunity Delaware North Gaming is searching for a Table Games Shift Manager to join our team at Gate City Casino in Nashua, New Hampshire. As the Table Games Shift Manager, you will oversee the daily operations of our casino's table games department. This leadership role is responsible for supervising staff, ensuring compliance with gaming regulations, and delivering exceptional guest service. The ideal candidate will have a strong background in table games, excellent communication skills, and a proven ability to manage a dynamic team in a fast-paced environment.

Responsibilities

• Assist in training, supervising, and scheduling table games team members to ensure proper staffing and performance
• Monitor casino operations for compliance with New Hampshire Lottery Commission regulations and internal controls
• Oversee game operations, including fills, credits, and maintaining a clean, safe, and hazard-free environment
• Promote positive guest and team member relations by addressing concerns, resolving complaints, and recognizing performance
• Coordinate work assignments and support a culture of accountability, professionalism, and regulatory compliance
• All other duties as assigned

Requirements

• Minimum 3 years of full-time supervisor/management experience in table games or poker required
• Must have experience in craps, blackjack, roulette, poker, and carnival games
• Ability to obtain and maintain a New Hampshire Lottery gaming license
• No degree required

Qualifications

• Basic computer skills, knowledge of Microsoft Office Suite, and knowledge of employment laws
• Intermediate computer skills in Excel, Word and Player Tracking systems strongly preferred

Skills

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 30 lbs
• Must be able to work nights, weekends, and holidays

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave