Table Games Shift Supervisor

About the role

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you! The pay for this position is $22.50 per hour.

Essential duties and responsibilities

• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Acknowledge and greet guests warmly and sincerely on and off the game.
• Conduct and enforce table transactions and provide signatory validations as appropriate according to company and regulatory rules.
• Monitor and supervise dealers and table games activities.
• Advise management of progress, disputes, problems, suspicious activity, and substantial play.
• Ensure accuracy and completion of all signatory paperwork and transactions.
• Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice, and other assets in assigned areas.
• Comply with State Lottery Regulations and Company Internal Controls.
• Knowledgable in and actively promote company marketing and promotional events and proficient in answering guest questions. Ensure dealers are briefed accordingly.
• Make suggestions and recommendations for the enhancement of services and operations.
• Promote outstanding customer relations.
• Promote honesty and trust among the team.

Required skills and abilities

• Minimum of two (2) years’ experience as a Table Games Dealer.
• Minimum of six months experience as a dual rate game supervisor.
• Effective knowledge of casino management software and live games equipment.
• Good game protection skills and knowledge.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.

Education and experience

High School Diploma or Equivalent Required.

Physical requirements & working conditions

• Must be able to lift, push, or pull up to 50 lbs without difficulty, repeatedly.
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.