Table Games Floor Supervisor (Tribal & Internal Candidates Only)

About the role

This role ensures the integrity of assigned games and enforces all table games policies and procedures. It promotes positive team member and guest relations.

Supervisory Scope

The Table Games Dealer position is supervised.

Responsibilities

• Policies, Procedures, & Regulatory Enforcement: Consistently enforce all regulatory, departmental, and company policies and procedures to support safe operations, internal controls, and an exceptional guest experience.
• Systems & Application Proficiency: Maintain working knowledge of Microsoft Office, Player Tracking systems, and HR-related applications to ensure accurate documentation, communication, and operational reporting.
• Guest Rating Accuracy: Monitor play activity and ensure guest ratings are entered accurately and consistently, supporting service recovery, host communications, and player reinvestment practices.
• Title 31 / BSA Compliance: Ensure full compliance with Title 31 and the Bank Secrecy Act by following required procedures, maintaining appropriate awareness, and escalating reportable activity per established protocols.
• Table Inventory Control: Verify, track, and maintain accurate table inventory records (chips, cards, fills/credits, and related documentation) in accordance with internal controls and department standards.
• Dealer Performance Oversight: Routinely observe and evaluate dealers to confirm adherence to procedures, game protection standards, pace of play expectations, and overall performance requirements.
• Guest Service Leadership: Actively promote, model, and reinforce superior guest service in alignment with departmental and company service standards, programs, and expectations.
• Game Protection & Guest Education: Maintain game integrity and protect company assets by monitoring for errors, disputes, and suspicious activity, while assisting guests with rules, procedures, and game-related questions as needed.
• Communication & Escalation: Utilize the established chain of command to communicate operational concerns, compliance risks, and information that may impact department performance or company goals.
• Operational Support: Perform other duties as assigned, including providing coverage and support in Pit Supervisor or Shift Supervisor capacities as needed.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Nine (9) months experience as a dual-rate dealer at Snoqualmie Casino & Hotel.
• Must be a seasoned Dealer and may be required to audition on all table games including Craps, Roulette, Baccarat, Pai Gow, Blackjack, and novelty games.
• One (1) year of experience leading others in a supervisory or lead role preferred.

Qualifications

Must be a Snoqualmie Tribal Member/Native American to qualify for this position.

Skills

• Knowledge of gaming regulations and policies.
• Ability to enforce policies and procedures effectively.
• Proficiency in Microsoft Office and Player Tracking systems.
• Strong communication and leadership skills.
• Ability to monitor and maintain accurate inventory records.
• Experience with guest service and customer interaction.
• Ability to work independently and as part of a team.

Benefits

• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Pay

Starting salary range of $77,837.23/year - $85,620.95/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $112,085/annually max over time.

Schedule

This is an on-site role in Snoqualmie, WA.