Table Games Floor Supervisor

Responsibilities

• Greets and interacts with guests in a friendly, professional and attentive manner.
• Supervises assigned table games and dealers on shift.
• Responsible for dealer procedures, errors and fills during assigned shift.
• Responsible for tracking players and game protection.
• Corrects errors made by dealers on gaming tables.
• Counsels and coaches team when needed.
• Solves guest complaints/disputes.
• Evaluates job performances of dealers.
• Maintains a current and working knowledge of each Table Game in order to ensure quality guest service.
• Ensures all promotions are implemented in accordance with gaming regulations and procedures.
• Completes all required paperwork per company procedure.
• Ensures compliance with Tribal, State, Federal and NIGC regulations.
• Works nights, weekends, holidays and special events as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Knowledge of Craps, Baccarat and Roulette is necessary, as is a working knowledge of Black Jack basic strategy.
• Associate degree from two-year college or university; and two years of casino supervisory experience; or equivalent combination of education and experience.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires the ability to stand for extended periods of time through the duration of the shift with repetitive movement through fingers, hands and arms.
• Occasional reaching.
• This is a 24 hour, 7 days a week work operation.