Table Games Floor Supervisor

Responsibilities

• Supervise, monitor, and control an assigned pit section to deliver customer service in accordance with corporate and property-specific standards.
• Maintain the integrity of the games and practices, supports, and ensures adherence to Mission, Vision, and Values of Casino.
• Work with all regulatory agencies, including the Gaming Commission, State, and Federal.
• Learn and enforce policies and procedures as outlined in the departments’ Internal Controls and Spokane Tribe Casino Team Member Handbook.
• Avoid suspicious or irregular activity by maintaining constant awareness of games in assigned locations.
• Control and direct games in progress, providing assistance and dealer corrections.
• Maintain high standards of customer courtesy and work closely with casino staff.
• Explain the benefits of a players’ card and assist in completing registration processes.
• Hire, appraise, and discipline staff as needed.
• Provide and monitor on-the-job training for Dealers to ensure adequate job performance.
• Resolve customer complaints and disputes.
• Ensure staff is current with training related to Title 31 and other relevant regulations.
• Directly supervise the activities of all Employees in the Table Games department on assigned shifts.
• Carry out supervisory responsibilities, including training, planning, directing work, evaluating performance, disciplining employees, addressing complaints, and resolving problems.
• Assume overall responsibility for effective gaming service activities for a designated area or pit.
• Communicate effectively with all levels of team members and customers.
• Move around all work areas effectively and efficiently.
• Work in a fast-paced environment and occasionally under conditions of extreme urgency.
• Multi-task and work independently with good judgment.
• Have excellent communication skills, both oral and written.
• Maintain confidentiality and recognize various scams and cheating techniques.
• Work in environments containing varying noise, smoke, and temperature levels.

Qualifications

• Minimum of 1 year of Table Games Experience.
• Trained and knowledgeable in all games offered by Spokane Tribe Casino (Roulette, Craps, Spanish, Blackjack, UTH, various carnival games).
• Supervisory experience in a live casino gaming facility required.
• Excellent Customer Service skills.
• Proven ability to lead, train, and motivate employees.
• Ability to work independently and use good judgment.
• Excellent communication skills, both oral and written.
• Multi-tasking ability.
• Computer experience.
• Sound technical understanding of Table Games Internal Controls, policies, procedures, compact requirements, and the Employee Handbook.
• Knowledge of and ability to identify various scams and cheating techniques.
• Able to maintain confidentiality.
• Strong guest service and problem-solving skills.
• Able to work in environments containing varying noise, smoke, and temperature levels.