Table Games Floor Supervisor

Responsibilities

• Assume overall responsibility for the effective gaming service activities for a designated area or pit.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Aid and make recommendations to hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
• Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.

Qualifications

• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Completion of a wide variety of specific games training programs with resulting proficiency in several pit games.
• Demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Basic mathematical skills required.
• Identify different denominations of gaming chips and currency and to count and stack chips and currency.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team.
• Effective communication skills.
• Appropriate professional appearance and demeanor.
• Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours.
• Team Player with a guest first attitude.
• Minimum age of 21 years old.