Table Games Floor Supervisor - Philadelphia

Responsibilities

• Control gaming cards and equipment.
• Supervise and perform the duties of table games dealers.
• Assist and advise other departments and company personnel as necessary.
• Manage the administration of fills/credits, player ratings, keep track of markers, and rundowns.
• Analyze customers' play; detect cheating scams, counters, and unusual or suspicious variations of play.
• Develop staff, evaluate, and train.
• Review table game activities and promotional status with designated managers.
• Meet with departmental directors and managers as necessary.
• Ensure excellent customer service.
• Ensure the safety and security of guests and employees.
• Perform other duties as assigned.

Requirements

• Methods of Accountability: Maintain strict confidentiality relative to financial data, casino policies, and promotions through various oral and written reports and through achievement of performance goals.
• Standards of Performance: Management abilities demonstrated in managing the table games operations, maintaining interpersonal working relationships among all personnel, oral and written communication skills, willingness to assume responsibility, obtaining departmental budget and goals, effective managing of the staff, accuracy in completing assigned duties, paperwork, and reports, proficiency with all Microsoft software products, ability to analyze and interpret departmental needs and results, ability to solve complex problems, knowledge of specified games and gaming regulations, ability to add monies and chips, knowledge of theft techniques, good public relations/guest service skills.
• A Few Must Haves: Two to five years of experience with a four-year degree in related fields or equivalent work experience, technical school education in dealing specified games, ability to comply with all state gaming regulations, which may include obtaining a license.