Table Games Floor Manager

Responsibilities

• Supervises staff and management in the table games department.
• Supports, administers, and manages operational goals.
• Makes recommendations for the budget process for the department.
• Works closely with Assistant Shift Manager and/or Shift Manager to implement and oversee strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Shares responsibility for the overall engagement of all team members.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates Degree (A.A.) in related field or one-year experience in Table Games or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word).
• Knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all Table Games and Table Games Operation.

Qualifications

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.