Table Games Assistant Floor Manager

About the role

Responsible for supervising staff and management of daily operations in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.

Responsibilities

• Serves as a supervisor for Table Games operations.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Makes suggestions for improvement on standard operating procedures as needed.
• Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Ensures efficient operations and table games protection.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in related field; or six (6) months to one (1) year of experience in Table Games operations; or equivalent combination of education and experience.
• Must have knowledge of all Table Games and Table Games Operations.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Qualifications

• Must have knowledge of all Table Games and Table Games Operations.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Skills

• Knowledge of Table Games and Table Games Operations.
• Excellent written and verbal communication skills.
• Confidentiality and professionalism.
• Proficiency in Microsoft Office applications.
• Effective presentation skills.
• Report writing and procedure manual creation.
• Basic math skills.
• Interpersonal and conflict resolution skills.
• Collaboration and communication skills.
• Flexibility to work all shifts.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting pay $41,174 a year, based on experience.

Schedule

Must be flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.