Table Games Assistant Floor Manager

Responsibilities

• Supervise staff and management in the table games department.
• Supports, administers, and manages operational goals.
• Makes recommendations for improving the budget process for the department.
• Works closely with Assistant Shift Manager and/or Shift Manager to implement and oversee strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Shares responsibility for the overall engagement of all team members.
• Assists with verifications of table inventories and effectively manages table limits.
• Manages paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Monitors chips and cash transactions between dealers and customers and ensures proper payout amounts are paid to customers.
• Accounts for chips on assigned games, including making fills and credits as needed.
• Maintains strict confidentiality in all departmental and company matters.
• Supports, actively promotes, and demonstrates superior customer service.
• Ensures efficient operations table games protection.
• Maintains strict compliance with all regulatory compliance within area of responsibility and reports potential issues to management.

Requirements

• At least 21 years of age.
• Associates Degree (A.A.) in related field or one-year experience in Table Games or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word).
• Knowledge of Table Games operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of rates, ratios, and percents and the ability to draw and interpret bar graphs.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to obtain a Gaming Permit.
• Successfully completed ServSafe Alcohol training certification course.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.