Table Games Dual Rate Supervisor- Full Time (Harrah's Ak-Chin Casino)

About the Role

The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs.

Responsibilities

• Supervises the assigned table games and ensures smooth operation, ensuring established policies and procedures are followed by the Games Department personnel.
• Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of guests.
• Responsible for interviewing, training, and selecting employees for the department.
• Conducts performance reviews in accordance with policies and procedures; provides feedback, coaching, and development guidance as needed.
• Plans, supervises, and monitors the work of team members in assigned area(s).
• Supervises the opening and closing procedures of assigned table games.
• Ensures smooth department operation in compliance with established policies and procedures.
• Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager.
• Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times.
• Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted.
• Assists guests in playing and ensures adherence to established rules, policies, and procedures.
• Reviews, analyzes, and makes recommendations regarding wage increases, promotions, or demotions as needed.
• Responds to and handles employee complaints (grievances) in a timely and efficient manner.
• Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures.
• Monitors legal compliance with federal, state, and gaming laws.
• Schedules and places personnel, utilizing available tools and equipment.
• Settles disputes arising from guest complaints.
• Sets the proper example of hospitality and ensures a visual impression of friendliness and courtesy is maintained by all Games personnel in an assigned area.
• Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager.
• Assists with the monitoring and administration of special promotions and programs.
• Develops new gaming guests through contacts and provides appropriate services and assistance.
• Recommends guest complimentary services such as room, food, and beverage.
• Recommends changes in the department, including hiring, promotion, demotion, and termination.
• Recommends wage and salary changes for assigned personnel within established limits.
• Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities.
• Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Acts as a role model to other employees and presents oneself as a credit to the company.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• College Degree preferred.
• Minimum two years of experience as a Table Games Dealer preferred.
• Thorough knowledge of table games relating to their operations, rules, security of company funds, and potential exposure of rule changes.
• Extensive knowledge of casino rules, regulations, and Internal Control Procedures as related to Table Games.
• Documented ability to comply with regulatory issues, including variances, income control, surveillance, and all areas of regulatory procedures.
• Demonstrated high levels of FOCUS service skills on a consistent basis.
• Professional and well-groomed appearance.
• Documented teamwork behaviors and attitudes.
• Documented supervisory and leadership skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills, including in volatile situations.
• Strong computer skills.
• Strong gaming device knowledge.
• Knowledge of SDS, CMS, and Total Rewards systems.

Skills

• Must be able to stand for extended periods of time.
• Must be able to maneuver to all areas of the casino.
• Must be able to bend, reach, kneel, twist, and grip items.
• Must have a sense of urgency and keep up with fast-paced business practices.
• Must be able to work calmly and professionally in stressful situations.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Excellent vision (including peripheral) is needed for game security.
• Must be able to respond to visual and aural cues.