Games Supervisor- Bingo- Full Time (Harrah's Ak-Chin Casino)

Responsibilities

• Interviews, trains, and selects employees for the department
• Conducts performance reviews in accordance with policies and procedures; provides feedback, coaching, and development guidance as needed
• Reviews, analyzes, and makes recommendations with respect to wage increases, promotions, or demotions as needed
• Handles employee complaints (grievances) in a timely and efficient manner
• Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures
• Supervises and monitors the work of the team members in assigned area(s)
• Maintains legal compliance with federal, state, and gaming laws in addition to Company, property, and departmental guidelines
• Trains Bingo Hosts and provides them with the knowledge and appropriate direction to provide superior on-boarding for new hires
• Exhibits sound decision-making qualities; motivates personnel and exhibits effective supervisory skills
• Exhibits a thorough working knowledge of the various games and equipment in Bingo
• Routinely builds and maintains rapport with customers by handling disputes and making every effort to achieve customer satisfaction
• Exercises appropriate discretion in identifying situations that require management attention
• Observes, verifies, and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate
• Familiar with federal currency transaction reporting guidelines and implements the same
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction
• Completes daily personnel assignments and reassigns personnel on floor based on business volume
• Builds a rapport and coordinates daily functions with support services departments, especially marketing
• Meets with all direct reports monthly and builds trusting relationships with team members
• Coordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the Bingo Manager
• Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals
• Acts as a role model; always presents oneself as a credit to Harrah’s and encourages others to do the same
• Provides superior guest service
• Projects a positive, upbeat, and energetic attitude
• Adheres to regulatory, departmental, and company policies
• Continuously researches and provides recommendations and/or approvals for Bingo advertising and promotions
• Performs other duties as assigned

Qualifications

• High school diploma, G.E.D., or equivalent experience is required
• Minimum 12 months previous experience in either Slots, Keno, or Bingo preferred
• 3-5 years previous supervisory experience preferred
• Possess strong supervisory and leadership skills
• Must project professionalism and possess excellent verbal and written communication skills
• Knowledge of casino rules, regulations, and procedures pertinent to Casino Operations of Slots, Keno, or Bingo required
• Demonstrated ability to get along with co-workers and work as a team across departments and levels of management
• Must be able to read, write, speak, and understand English
• Flexible and able to work all shifts as needed
• Present a well-groomed appearance and be energetic and outgoing
• Able to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Able to maneuver to all areas of the casino
• Able to lift up to 40 pounds
• Able to push and pull up to 75 pounds
• Able to assist in keeping the casino clean
• Able to approach and converse with strangers
• Able to bend, reach, kneel, twist, and grip items
• Able to walk and be on feet for long periods of time
• Able to have a sense of urgency and keep up with fast-paced business practices
• Able to work calmly and professionally in stressful situations
• Able to tolerate areas containing secondary smoke, high-noise levels, bright lights, and dust
• Able to respond to visual and aural cues