Table Games Supervisor - Full Time (Harrah's Hoosier Park)

About the role

Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.

Responsibilities

• DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor/Dealer
• Training, selecting, directing work of Table Games personnel
• Maintaining production, appraising team members’ productivity and efficiency
• Handling team members’ questions, concerns and complaints
• Counsels and issues progressive discipline
• Plans work, provides for safety and security, monitors or implements legal compliance matters
• Ensures compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures
• Verifies all gaming table transactions in supervised areas
• Verifies issuance of credit after completion of all authorization procedures
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace
• Directly responsible for customer service objectives
• Verbalizes to the Table Games Manager as well as surveillance of unnatural or irregular play

Requirements

• Must be 21 years of age or older
• Proficient in English verbal and written
• High school diploma or equivalent required
• Significant Table Games experience as a dealer and/or supervisor capacity
• Excellent math skills and the ability to multi-task are required
• Excellent customer interaction, analytical, critical thinking, and problem-solving skills
• The ability to lead and coach is required
• Well-developed interpersonal skills are a must
• Enjoys entertaining and communicating with the public
• Must have a professional appearance and be a team player
• Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required
• Must have an outgoing, energetic, and enthusiastic attitude
• Must be comfortable to initiate conversations and create a fun environment for guests and maintain an effective working relationship with all other departments
• Flexible with working various shifts, weekends, holidays, and long hours if applicable

Qualifications

• Must be able to stand and/or sit for long periods of time (minimum of 2-4 hours intervals)
• Must be able to respond to visual and aural cues
• Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer
• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights
• Must be able to obtain and maintain a license from the Indiana Gaming Commission
• Will require access to all general areas of the gaming facility and back-of-house areas

Skills

• Customer service skills
• Leadership and coaching abilities
• Interpersonal skills
• Problem-solving skills

Benefits

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

N/A

Schedule

N/A