Table Games Dual Rate Supervisor

Responsibilities

• Monitor table games activity to ensure game integrity, record player statistics, and ensure proper payouts.
• Open and close table games in assigned area, verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Provide complimentary items to guests as requested in accordance with policies and procedures.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Other duties as assigned.

Qualifications

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to staff, customers, and other employees.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Regular attendance in conformance with established standards is essential; irregular attendance may result in disciplinary action up to termination.
• Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect business needs.
• Upon employment, all employees must fully comply with Horseshoe policies and procedures for safe and efficient operation; violations may result in disciplinary action up to termination.
• Must be able to work in areas containing dust, second‑hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
• Available to work required schedule which may include nights, weekends, and holidays as needed.
• Must be able to respond to visual and oral cues.

Benefits

• Five different medical coverage levels for full‑time team members.
• On‑site clinic for team members.
• Dental and vision plan options, plus other voluntary benefits.
• Enhanced tuition assistance program.
• All‑new student loan debt repayment program.
• Eligibility to begin receiving many benefits after 12 months of continuous employment; full access to all educational programs after 24 months.
• Dependent scholarship programs.
• Option to enroll in 401(k) with company match.
• Free parking.
• Wide variety of team member activities.
• Discounted meals in the team member dining room while on shift, including sandwiches, salads, fresh fruit, cereal, and a wide variety of beverages.

Schedule

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect business needs. The required schedule may include nights, weekends, and holidays as needed.