Dual Rate Table Games Supervisor

About the role

The Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. They also lead, coach and support table games dealers to ensure legendary customer service.

Responsibilities

• Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
• Aids in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Maintains applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game.
• Able to maintain a polished, professional and service-minded way and encourages others to do the same.
• Safeguard casino assets.
• Supports and maintains JACK courtesy guidelines at all times.
• Performs other duties as assigned.

Requirements

• High school diploma or GED is required- College Degree preferred.
• Must have experience working in Table Games as a Dealer or Supervisor.
• Must have 1-2 years supervisory experience.
• Must be at least 21-years of age.
• Must have excellent employee and customer service skills.
• Must be able to perform basic math quickly.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

Qualifications

• Ability to work independently.
• Ability to continuously perform repetitive hand, arm, and shoulder motion.
• Ability to sit, stand or walk for long periods of time (4 hours).
• Ability to respond calmly and make rational decisions when handling employee conflicts.
• Ability to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Ability to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Ability to tolerate areas containing dust, loud noises and bright lights.
• Ability to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Ability to read, write, speak, and understand English.

Skills

• Ability to obtain a Gaming Occupational License within the State of Ohio.

Benefits

• Medical, Prescription Drug, Dental, and Vision Coverage.
• Life and Disability Insurance.
• Free Parking.
• Generous Paid Time Off Plan.
• Discounted Team Member Meals.
• Education Assistance up to $3,600 a year.
• 401(k) Savings Plan and Match.
• Paid Breaks.