Table Games Dual Rate Supervisor and Dealer FT - (Experienced)

Responsibilities

• Responsible for all aspects of dealing with assigned games and assists the Table Games Service Supervisor in tracking play and game observation.
• Greets and recruits new casino customers while providing friendly, excellent service to every guest.
• Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing, and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games.
• As Supervisor, verifies the operation and conduct of designated game areas.
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Tracks essential play and relays all pertinent information to immediate Supervisor.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game.
• Knows and abides by Virginia Lottery Regulations, internal controls approved by Virginia Lottery and company policies and procedures.
• Responsible for game protection and game control.
• Responsible for placing lids on racks.
• Verifies opening and closing table inventory slips.
• Calls out for “no more bets”.
• Exchanges cash or coupons for chips.
• Collects rake, collects commission based on game dealt.
• Pays winning bets, collects losing bets.
• Other job duties as assigned.

Qualifications

• High school diploma or equivalent.
• Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games.
• Well-developed interpersonal skills.
• Must possess excellent math skills and can multi‑task.
• Must enjoy entertaining and communicating with the public.
• Must be able to work a varied schedule including nights, weekends, and holidays.
• Must be able to sit and stand for long periods of time.
• Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
• Must be able to respond calmly and handle many customers’ demands in a fast‑paced environment.
• Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to perform mathematical computations when determining winners and losers and collecting and paying out bets quickly and accurately.
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.
• Must be able to accurately balance chip bank at the beginning and end of shift.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise