T26-9585; IT Generalist, AVP

About the Role

State Street Corporation is seeking an experienced and highly organized Audio Visual Executive Events Manager to lead the planning, production, and execution of executive meetings, town halls, webinars, leadership broadcasts, client events, and hybrid collaboration experiences across our global enterprise. This role serves as the primary technical and operational lead for executive events, partnering directly with business stakeholders, senior leadership, communications teams, event planners, and technology teams to ensure events are professionally delivered from planning through post-event reporting. The ideal candidate thrives in fast-paced environments, demonstrates exceptional attention to detail, and remains calm and effective during high-visibility events.

Primary Responsibilities

Executive Event Planning & Coordination

• Serve as the primary Audio Visual lead for executive and enterprise events, partnering with requestors to define requirements, establish event workflows, and ensure event readiness
• Review Executive Event Requests and consult with event organizers
• Coordinate executive meetings, town halls, leadership forums, client events, and virtual broadcasts
• Schedule Zoom Meetings, Zoom Webinars, Microsoft Teams Live Events, and Teams Town Halls
• Review in-room technology requirements with business stakeholders
• Coordinate event logistics, room readiness, and technology requirements
• Manage event timelines, milestones, and stakeholder expectations
• Establish presenter roles and responsibilities for each event
• Coordinate dry-runs, rehearsals, and speaker preparation sessions
• Create and manage event communication channels in Microsoft Teams
• Work closely with Communications, Facilities, Catering, Security, and Workplace Services teams

Event Production & Technical Delivery

• Perform pre-event room and system health checks
• Connect Teams Rooms and Zoom Rooms to scheduled events
• Test presenter, panelist, and remote participant connectivity
• Manage event launches and live production activities
• Produce webinars and broadcasts including video layouts, spotlighting, content sharing, speaker transitions, attendee management, Q&A moderation, poll management, and recording management
• Monitor audio, video, and network performance during events
• Provide real-time technical support to presenters and executives
• Manage escalations and issue resolution during live events
• Ensure recording disclaimers and compliance requirements are properly addressed
• Support both onsite and hybrid meeting experiences

Operational Excellence & Service Improvement

• Deliver post-event recordings, transcripts, chat logs, poll results, and reporting packages
• Maintain event documentation, runbooks, and production standards
• Manage event support queues and respond to service requests
• Perform root-cause analysis for event-related incidents and service disruptions
• Identify recurring issues and develop preventative measures
• Evaluate new event technologies and production capabilities
• Create and maintain technical procedures and knowledge articles
• Partner with vendors and service providers to improve event delivery
• Support enterprise standards for executive collaboration experiences

Event Requestor Coordination

• Guide event organizers through required planning activities including confirming event objectives, audience size, and event format
• Reserve appropriate meeting and event spaces
• Coordinate room setup requirements
• Coordinate catering requirements where applicable
• Create and distribute attendee and presenter invitations
• Schedule event rehearsals and speaker practice sessions
• Collect presentation materials, videos, and poll content
• Ensure presenters understand event procedures and expectations
• Review event run-of-show documentation prior to production

Required Skills & Experience

• Expertise with Microsoft Teams, Teams Rooms, Zoom Meetings, and Zoom Webinars
• Experience producing executive-level meetings, town halls, webinars, and hybrid events
• Strong understanding of enterprise audio visual technologies and room systems
• Experience supporting executive stakeholders and high-visibility business events
• Knowledge of audio, video, streaming, recording, content sharing, and presentation workflows
• Experience with webinar moderation, audience engagement tools, and event analytics
• Strong troubleshooting and incident management skills
• Demonstrated experience performing root-cause analysis and service improvement initiatives
• Ability to communicate effectively with both technical and non-technical audiences
• Strong organizational skills with exceptional attention to detail
• Experience creating production runbooks, technical documentation, and event procedures
• Ability to manage multiple concurrent events and priorities

Qualifications

• 5+ years of experience supporting executive events, AV operations, broadcast production, or collaboration technologies
• Experience supporting C-suite executives and senior leadership events
• Working knowledge of Crestron, Q-SYS, Biamp, Shure, Logitech, Neat, Cisco, Poly, Jabra, or similar enterprise AV technologies
• Familiarity with enterprise networking concepts as they relate to collaboration platforms
• Experience using Microsoft 365 collaboration tools and reporting capabilities
• CTS, CTS-D, Microsoft Teams Rooms, Zoom, or related industry certifications preferred
• Bachelor's degree or equivalent experience in Information Technology, Communications, Audio Visual Technology, Digital Media, Event Production, or related field

Ideal Candidate Profile

The ideal candidate demonstrates the same ownership mentality, technical expertise, composure, and attention to detail required to successfully support State Street's executive events. They naturally take responsibility for event success, proactively identify risks before they become issues, maintain strong relationships with stakeholders, and consistently deliver a polished meeting experience for presenters and attendees alike. They are equally comfortable meeting with senior executives, troubleshooting technical issues minutes before an event, managing live productions, and documenting improvements that enhance future event delivery.

Pay

Salary Range: $80,000 - $140,000 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• Eligibility for certain tax advantaged savings plans