IT Generalist (Tier 2 Helpdesk)
Metro Infusion Center · Burr Ridge, IL · 1 mo ago
On-siteInformation Technology$68k–$75k/yrFull-time
About the role
The IT Generalist (Tier 2 Helpdesk) provides advanced technical support across a wide range of systems, applications, and infrastructure. This role serves as the escalation point for Tier 1 technicians, resolving complex issues, maintaining core IT systems, and ensuring reliable day-to-day operations for end users.
Responsibilities
- Resolve escalated incidents related to hardware, software, networking, and user accounts
- Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line-of-business applications
- Provide remote and on-site support for end users
- Complete new user logins and terminations
- Complete new user training
- Familiar with internet service providers and service set up for the opening of new office locations
- Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines
- Absorb and respond to other duties and tasks as assigned
Requirements
- Education and Relevant Job Experience: Associate's or Bachelor's in IT preferred, Minimum of 3-4 years of help desk experience, Comfortable in fast-paced, multi-site environments, On-call coverage
Physical Requirements
- Ability to use a computer and telephone
- Requires prolonged sitting
- Requires ability to lift and move 50 lbs
Benefits
- Health Insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Paid time off
- 401(k)- Profit Sharing
Pay
$68,000-$75,000/year
Schedule
Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks