IT Generalist (Tier 2 Helpdesk)

About the role

The IT Generalist (Tier 2 Helpdesk) provides advanced technical support across a wide range of systems, applications, and infrastructure. This role serves as the escalation point for Tier 1 technicians, resolving complex issues, maintaining core IT systems, and ensuring reliable day-to-day operations for end users.

Responsibilities

• Resolve escalated incidents related to hardware, software, networking, and user accounts
• Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line-of-business applications
• Provide remote and on-site support for end users
• Complete new user logins and terminations
• Complete new user training
• Familiar with internet service providers and service set up for the opening of new office locations
• Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines
• Absorb and respond to other duties and tasks as assigned

Requirements

• Education and Relevant Job Experience: Associate's or Bachelor's in IT preferred, Minimum of 3-4 years of help desk experience, Comfortable in fast-paced, multi-site environments, On-call coverage

Physical Requirements

• Ability to use a computer and telephone
• Requires prolonged sitting
• Requires ability to lift and move 50 lbs

Benefits

• Health Insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k)- Profit Sharing

Pay

$68,000-$75,000/year

Schedule

Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks