IT Generalist (Tier 2 Helpdesk)

About the role

The IT Generalist (Tier 2 Helpdesk) supports a broad spectrum of systems, applications, and infrastructure, serving as the escalation point for Tier 1 technicians.

Responsibilities

• Resolve escalated incidents related to hardware, software, networking, and user accounts.
• Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line-of-business applications.
• Provide remote and on-site support for end users.
• Complete new user logins and terminations.
• Complete new user training.
• Familiar with internet service providers and service set up for the opening of new office locations.
• Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines.
• Affix to refrigeration temperatures.
• Adhere to HIPAA and PCI security standards.
• Follow least-privilege access controls and secure configuration practices.
• Participate in security awareness and incident response procedures.

Requirements

• Education and Relevant Job Experience: Associate’s or Bachelor’s in IT preferred. Minimum of 3-4 years of help desk experience. Comfortable in fast-paced, multi-site environments. On-call coverage.
• Physical Requirements: Ability to use a computer and telephone. Requires prolonged sitting. Ability to lift and move 50 lbs.

Benefits

• Health Insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k)- Profit Sharing

Pay

$68,000-$75,000/year

Schedule

Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks