T&O Key Account Manager, CSI

Primary Responsibilities

• Develop and execute key account plans by building relationships, facilitating interactions between targeted customers and the CSI technical service team, following up by implementing with sales representatives
• Achieve sales, profit, and market share targets as part of the overall sales and marketing plan for the division
• Act as a steward of the CSI portfolio by making recommendations and managing complaints/issues in the field as needed, in partnership with the CSI technical service team
• Manage and grow existing customer base by understanding and anticipating customer needs
• Communicate sales and marketing opportunities with existing and new business opportunities
• Identify and resolve any customer concerns and recommend a course of action to alleviate future concerns. Communicate to leadership quickly on corrective actions
• Participate in meetings, training sessions, tradeshows, conferences, webinars, and professional development opportunities corporately and with existing customer base
• Maintain awareness of pertinent customer information, future plans, payment performance, and communicate any information that would affect company decisions
• Maintain an understanding and knowledge of competitor products and programs by identifying and reporting intelligence on pricing and marketing strategies
• Submit ongoing account reports via Salesforce.com to include daily activities, competitor information, and customer interaction
• Negotiate contracts and develop and track performance of programs
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Manage expense budget and maintain regular expense reporting

Qualifications

• Highly motivated self-starter who can work autonomously and as a part of a team in a fast-paced, changing environment
• High level of initiative, creative thinking, decision making, and problem resolution skills
• Inherent ability to influence with outstanding communication and interpersonal skills to gain trust