IT Technical Account Manager

About the role

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments. Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

Responsibilities

• Manage an assigned portfolio of clients, providing technical support and consulting services.
• Work closely with internal teams to ensure clients effectively leverage, maintain, and evolve their IT environments.
• Act as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction.
• Present to C-level executives and conduct Technical Business Reviews (TBRs).
• Translate complex technical concepts into business language and develop technology roadmaps.
• Conduct ROI analysis and cost-benefit justifications for IT investments.
• Collaborate with cross-functional teams to deliver solutions that meet business needs.
• Manage client escalations and maintain strong client relationships.

Qualifications

• 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant.
• Proven experience with IT budgeting, strategic planning, and technology roadmap development.
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs).
• Strong understanding of ROI analysis and cost-benefit justification for IT investments.
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms.
• Strong aptitude for customer service and client retention.
• Excellent verbal, written, and analytical communication skills.
• Highly organized with the ability to manage multiple priorities effectively.
• Ability to remain composed and focused under pressure while managing client escalations.
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams.

Skills

• Demonstrated emotional intelligence (EQ) and professional maturity.
• Strategic thinking and ability to guide business leaders through complex IT decisions.
• Confidence in presenting to executives and developing IT strategy.
• Ability to bridge the gap between technical requirements and business outcomes.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401(k) with company match.
• Paid Time Off (Vacation, Sick Leave, Holidays).
• Monthly Car Allowance.
• FSA/HSA Programs.
• Company events, recognition trips, and a collaborative team environment.

Pay

$60,000 – $100,000 DOE

Schedule

On-site