IT Technical Account Manager

About the role

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments. Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

Responsibilities

• Manage an assigned portfolio of clients, ensuring effective utilization and maintenance of IT environments.
• Work closely with internal teams to support clients in leveraging technology to meet business objectives.
• Present to C-level executives and conduct Technical Business Reviews (TBRs).
• Develop and present IT budgeting, strategic planning, and technology roadmap documents.
• Translate complex technical concepts into business language and justify IT investments using ROI analysis.
• Collaborate with cross-functional teams to address client needs and resolve issues.
• Manage client escalations and ensure high levels of client satisfaction through proactive communication and relationship management.

Qualifications

• 5+ years of experience in Technical Account Management, vCIO, IT Director, or Senior IT Consultant roles.
• Proven experience with IT budgeting, strategic planning, and technology roadmap development.
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs).
• Strong understanding of ROI analysis and cost-benefit justification for IT investments.
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms.
• Strong aptitude for customer service and client retention.
• Excellent verbal, written, and analytical communication skills.
• Highly organized with the ability to manage multiple priorities effectively.
• Ability to remain composed and focused under pressure while managing client escalations.
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams.

Skills, Knowledge, And Expertise

• Demonstrated emotional intelligence (EQ) and professional maturity.
• Adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
• Confident presenting to executives.
• Skilled in IT strategy development.
• Capable of bridging the gap between technical requirements and business outcomes.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Monthly Car Allowance
• FSA/HSA Programs
• Company events, recognition trips, and a collaborative team environment

Additional Information

Location: On-site position based in Beaverton, OR
Compensation: $60,000-$100,000/year, depending on experience and certifications
Benefits: Medical, Dental, Vision, and Life Insurance; 401(k) with company match; Paid Time Off (Vacation, Sick Leave, Holidays); Monthly Car Allowance; FSA/HSA Programs; Company events, recognition trips, and a collaborative team environment