Systems Support Specialist 1

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. This client is an American multinational semiconductor company based in Austin that develops computer processors and related technologies for business and consumer markets. The company manufactures semiconductor devices used in computer processing, produces flash memories, graphics processors, motherboard chip sets, and various components used in consumer electronics goods.

Duration: 12 Months
Location: Austin, TX
Job Type: Temporary assignment
Work Type: Onsite
Pay Rate: $45.00‑$45.00/Hr

Position Summary

The Support Specialist will provide technical support and issue resolution for Client Ryzen AI Halo platforms across Windows and Linux operating systems. This role serves as a key interface between customers, field engineering teams, software developers, and hardware engineering organizations to diagnose and resolve platform, driver, AI framework, and application issues. The ideal candidate will have experience supporting x86 platforms, AI/ML software environments, GPU computing technologies, and operating system‑level debugging. This position requires strong troubleshooting skills spanning hardware, firmware, drivers, operating systems, and the Client AI software ecosystem, including ROCm.

Key Responsibilities

• Serve as the primary technical contact for customer-reported Ryzen AI Halo platform issues.
• Analyze and resolve hardware, software, BIOS, driver, and application-related issues.
• Monitor inbox/ticket system and reproduce customer-reported defects in internal lab environments.
• Manage support cases through closure while maintaining high customer satisfaction.
• Provide technical guidance on platform configuration, performance tuning, and best practices.
• Generate weekly reports.
• Develop collateral about common issues and issue trends.
• Support Ryzen AI Halo systems running Microsoft Windows and Linux distributions (RexOS, Debian, Ubuntu, etc.).
• Troubleshoot platform‑level issues involving CPU, integrated GPU, NPU (Neural Processing Unit), memory subsystem, power and thermal management, and BIOS/UEFI.
• Support deployment and optimization of AI workloads on Ryzen AI Halo platforms.
• Assist customers with Client AI software ecosystem setup and validation.
• Troubleshoot issues involving ROCm, PyTorch, Hugging Face models, and Client Ryzen AI Software.
• Analyze workload compatibility, model execution failures, and performance bottlenecks.
• Collect and analyze logs, traces, dumps, and telemetry data.
• Perform issue isolation across hardware, firmware, drivers, operating systems, and AI frameworks.
• Identify root causes and work with engineering teams to deliver fixes.
• Escalate product defects with clear technical documentation and reproducible test cases.

Required Qualifications

• 3+ years of technical support, system validation, or software support experience.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Experience with Python, Bash, or PowerShell scripting.
• Excellent troubleshooting and customer communication skills.

Preferred Qualifications

• Experience with Client platforms, ROCm, GPU/NPU compute, and AI/ML frameworks.
• Familiarity with PyTorch, TensorFlow, Docker, and AI model deployment.
• Knowledge of BIOS/UEFI, device drivers, and performance analysis tools.