Systems Support Specialist

About the company

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. The company specializes in particle engineering, glass and ceramic science and color technology, with applications including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents and employs 4,500 individuals. Vibrantz is owned by American Securities, a leading U.S. private equity firm with approximately $23 billion under management.

Role Overview

The Systems Support Specialist provides hands-on support for modern workplace technologies, endpoint management, collaboration platforms, and regional IT operations across the Americas. This role is responsible for ensuring reliable technology services, supporting end users, coordinating infrastructure and site initiatives, and maintaining secure and compliant technology environments. The position partners with business leaders, vendors, and global technology teams to deliver operational excellence, service continuity, and technology improvements. Success requires strong technical troubleshooting capabilities, customer service skills, and the ability to coordinate multiple priorities across sites and stakeholders.

Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, while managing user lifecycle activities, licensing, access provisioning, and collaboration platform support.
• Deploy, manage, and maintain Windows endpoints through Microsoft Intune and related configuration-management platforms, including device compliance, software deployment, patching, operating system upgrades, Autopilot, kiosks, shared devices, and lifecycle activities.
• Provide advanced support for endpoint, infrastructure, and workplace technologies, including workstations, printers, network connectivity, conference room systems, Azure Virtual Desktop environments, and operational technology integrations.
• Coordinate regional projects, vendor activities, hardware lifecycle management, site technology initiatives, documentation, knowledge management, business continuity planning, and cross-functional support activities across multiple locations.
• Support cybersecurity, compliance, identity and access management, and service improvement initiatives through vulnerability remediation, multifactor authentication, Microsoft Entra ID support, Azure Enterprise Application administration exposure, automation opportunities, and operational process enhancements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
• Five or more years of progressive experience in IT systems support, infrastructure support, or modern workplace technologies.
• Three or more years of hands-on experience supporting or administering Microsoft 365 services.
• Hands-on experience with Microsoft Intune, SharePoint Online, Microsoft Teams, Windows endpoint support, and exposure to Microsoft Entra ID and Azure Enterprise Applications.
• Demonstrated experience with endpoint deployment, software distribution, patching, configuration management, device compliance, operating system lifecycle management, infrastructure troubleshooting, stakeholder coordination, and technical documentation.

Preferred Qualifications

• Professional working proficiency in English and Spanish, with the ability to support employees, leaders, vendors, and technical teams across the Americas.
• Portuguese language proficiency.
• Experience supporting multi-site or regional operations across North America and Latin America.
• Experience with Azure Virtual Desktop, PowerShell, infrastructure monitoring tools, shared-device environments, kiosk configurations, and formal IT service management practices or Microsoft certifications related to Microsoft 365, endpoint administration, security, or Azure fundamentals.

Benefits

• Base pay and variable incentive programs
• 401K plan
• Medical, dental, and vision insurance
• Life and disability insurance
• Variety of well-being resources
• Union benefits governed by applicable collective bargaining unit agreement

Pay

Salary range: $75,217.47 - $94,021.84. Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Location: Houston, TX