Systems Support Specialist

About the role

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience providing members with comprehensive options to protect their homes from costly and unexpected breakdowns through an extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience covering up to 23 essential home systems and appliances. Frontdoor is a cutting-edge, one-stop app for home repair and maintenance, enabled by Streem technology to connect homeowners in real time via video chat with pre-qualified experts to diagnose and solve problems, plus DIY tips, discounts, and more.

Full-time position based in Memphis, TN. Information Technology category.

Responsibilities

• Own IT Systems: investigate, troubleshoot, and fix problems; utilize IT systems and procedures to continuously improve service methodology.
• Maintain, inventory, troubleshoot, and repair corporate systems.
• Communicate with the team, including leadership, to provide key problem status updates and ensure compliance with Frontdoor standards and security/compliance policies.
• Work with peers to grow and evolve current systems and tools, improving efficiency and collaboration between employees globally.
• Manage internal department-specific projects in a professional and timely manner.
• May include other duties as applied.

Qualifications

Required Skills

• Solid experience troubleshooting both Windows and macOS.
• Solid experience installing, configuring, and maintaining Windows and macOS.
• Extremely customer-service oriented.
• Some experience with a ticketing system such as JIRA Service Desk or similar service desk software.
• Strong time management and organization skills; able to prioritize multiple requests effectively and autonomously.
• Passion for improving systems, process-building, and documentation.
• Strong written and verbal communication skills.
• Experience leading or managing assigned projects to completion.
• Able to anticipate problems before they arise and take preventive action or escalate recommendations appropriately.

Preferred Skills

None explicitly listed beyond required skills.

Physical Role Requirements

• Seated at a computer intermittently for up to eight hours a day.
• Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods while using office equipment such as computers and phones.
• Repetitive motions using hands and digits — movement of wrists, hands, and fingers while picking, pinching, and typing during normal working environment.

Education & Certification

• High school diploma or equivalent required.
• Associate or Bachelor's degree in IT preferred.

Experience

• 1+ years of IT experience required with a wide range of technology.

Pay

This role pays between $28.00/hr to $30.00/hr; actual hourly pay depends on skills, qualifications, responsibilities, experience, and location. Certain roles are eligible for additional rewards and incentives — speak with your recruiter for details.

Benefits

Holistic benefits package including health, wellbeing, and financial components:

• Insurance for medical/pharmacy, dental, vision, life, and disability.
• Weight loss and smoking cessation programs.
• Matching 401(k).
• Employee stock purchase plan participation.