System Support Specialist 1

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), this role is with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

About the role

The System Support Specialist 1 (SSS1) is an entry-level service engineering professional who serves as a key technical contributor within Global Technical Services for the BD COR System. In this role, the SSS1 applies systems-thinking principles to support fielded diagnostic systems, ensuring product reliability, serviceability, and a high-quality customer experience throughout the product lifecycle. The SSS1 works under general direction and collaborates closely with Field Service, Engineering subject matter experts (SMEs), Quality, Manufacturing, and R&D partners to investigate issues, analyze performance data, and support sustaining and continuous improvement initiatives. While not an R&D role, the SSS1 leverages foundational engineering concepts to translate real-world field performance into actionable service solutions and feedback for product improvement. This position offers broad exposure to complex electro-mechanical and software-driven diagnostic systems, as well as structured methodologies for troubleshooting and performance monitoring in a regulated environment.

Ideal Candidate

The successful SSS1 will demonstrate a strong commitment to thoroughness and attention to detail when investigating technical issues, ensuring that root causes are fully understood, clearly documented, and effectively addressed. The SSS1 will bring a proactive mindset, identifying potential system, service, or process risks early, and leverage strong problem-solving skills to guide and influence others. This includes applying clear logic, data-driven insights, and sound technical judgment to support decisions. Strong written, verbal, and interpersonal communication skills are essential for this role.

Responsibilities

• Evaluates problems of moderate complexity and applies analytical/scientific principles to provide solutions to a variety of technical problems under general direction.
• Drives root cause investigations, both remote and on-site, to resolve field issues, collaborating across Service, Quality, and R&D.
• Assumes a technical contributor role and works closely with other functional groups, such as systems engineering, software engineering, quality engineering, and operations.
• Collects, analyzes, and interprets service, product health, and field performance data to identify trends, support corrective and preventative actions, and propose operational and system improvements.
• Develops, reviews, and maintains service engineering documentation, including service procedures, checklists, and technical guides.

Requirements

• B.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
• Relevant internship or thesis-based applications in fields such as Medical Technology, Life Sciences, and Diagnostic Instrument development or a combination of education and professional experience.
• Experience evaluating technical problems using analytical and data-driven approaches.
• Familiarity with electro-mechanical systems, automation, and software-enabled instrumentation.
• Experience or willingness to work effectively as a technical contributor on cross-functional teams.
• Ability to work onsite daily.

Preferred Qualifications

• M.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
• Exposure to diagnostic instrumentation, preferably that which leverages automation technologies such as fluid handling, robotics, imaging systems, and spectral/fluorescent analysis.
• Experience working in FDA and/or ISO regulated environments.
• Experience supporting global or cross-regional teams.

Benefits

At BD, we reward, support, and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high-quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges, and factors such as location contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully.

Pay

$66,700.00 - $106,700.00 USD Annual

Schedule

Onsite daily at USA MD - Sparks - 7 Loveton Circle.