System Support Specialist

About the role

My client provides water management solutions specializing in precise digital measurement, data delivery, and water preservation software.

Responsibilities

• Provide client support and technical issue resolution via phone, E-Mail, and other electronic mediums covering MM AMR, AMI from meter reading through to transfer into the customer billing system.
• Install and send new releases of company software to client via appropriate channels.
• Identify and correct or advise on operational issues in client computer or meter reading systems.
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Provide training to clients in the use of system and applications as related to company offered systems.
• Once trained, the position will require remote and on-site installation training to customers on company offered systems.
• Support sale of Harmony 'Azure Cloud' & upgrades of DCS to Harmony.
• Support Harmony interfaces, and a variety of technical needs including but not limited to 3Gtechnician.net, DCS, VRS, etc.

Benefits

• Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances.
• Flexible Spending Account (Medical and Dependent care) and Health Savings Account available.
• Voluntary group dental and supplemental life/AD&D insurances available.
• 401(k) Retirement Plan (with up to 7.5% company match).
• Nine Paid Holidays.
• Two Weeks Vacation 1st year.

Pay

Salary: $21 - $23 per hour