System Support Specialist

About the role

We are seeking an experienced security systems support specialist to join our fast-growing and dynamic team. This position will have multiple roles ranging from: technical support for our technical workforce, overseeing large scale deployments with the operations team, onsite customer meetings to address complex customer needs, system programming, and network design. Some local travel to other offices and customer sites may be required.

Responsibilities

• Provide technical support for the technical workforce
• Oversee large scale deployments with the operations team
• Conduct onsite customer meetings to address complex customer needs
• Perform system programming
• Handle network design
• Travel locally to other offices and customer sites as needed

Requirements

• Minimum of 7 years of experience in the security industry
• Experience configuring, installing, and maintaining:
  • Enterprise-Level Access Control Systems
  • Enterprise-Level Video Management Systems (IP-based)
  • Intrusion detection systems (IDS), both fiber and copper based
• Genetec Omnicast and Honeywell Pro Watch certifications
• Networking and IT knowledge
• Superior problem solving and communication skills
• Ability to work independently with minimal supervision
• Strong organization skills
• Familiarization with local electronic security codes and industry standards
• Understanding of basic SQL operations
• Experience with AutoCAD, Visio, MS Project and other Microsoft products

Preferred qualifications

• Access Control System Vendor Certifications (some advanced certifications as well) in Software House CCure, Lenel, Software House, Genetec, ProWatch, and Avigilon
• Video Management System Vendor Certifications in Genetec, OnSSI, MaxPro, Avigilon and/or Milestone
• Intrusion Detection System Vendor Certifications in Bosch, DMP, Senstar and/or FFT
• Experience in computer operating systems, network design and implementation
• TWIC Cardholder
• Individual Private Security License holder

Benefits

• Full benefits package
• Vacation
• Car allowance
• Cellphone allowance