Systems Solutions & Adoption Lead

About the role

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Systems Solutions & Adoption Lead to join our IT team.

Responsibilities

• Develop and execute adoption strategies that increase awareness, confidence, and repeat use of Systems and AI tools across teams and business functions
• Create and deliver role-based training, workshops, office hours, and enablement content focused on practical business use
• Create user guidance, playbooks, quick reference materials, and reusable examples that help employees use systems effectively
• Coordinate communication of use cases, success stories, lessons learned, and practical examples to drive broader adoption
• Partner with business users and leaders to identify pain points, document heavy workflows, and opportunities to improve how information is stored, found, analyzed, and reused
• Translate business needs into scoped use cases, pilots, workflows, and repeatable solutions
• Coordinate the lifecycle of use cases from intake through pilot, feedback, refinement, rollout, and adoption
• Provide best practice guidance to help teams use systems more effectively and consistently, and ensure solutions adhere to established design and governance standards
• Guide and support power users and citizen developers in applying sound solution design practices, serving as a go-to resource for questions on tool usage, solution quality, and responsible AI use
• Apply hands-on AI skills to write, refine, test, and support prompts, agents, and other AI-enabled workflows that solve practical business needs
• Train users and power users on effective prompt design, prompt refinement, agent usage, and responsible review of AI-generated outputs
• Identify where AI capabilities can improve efficiency, consistency, knowledge access, decision support, and content reuse
• Monitor emerging AI capabilities and translate relevant developments into practical guidance and repeatable solutions for end users
• Develop and maintain in-depth working knowledge of the broader enterprise technology stack and complementary tools in order to design sound, connected solutions
• Partner with technical teams to scope and support integrations, connectors, automation opportunities, and handoffs between systems
• Apply working knowledge of APIs, connectors, and automation platforms to support the right solution approach in collaboration with technical partners
• Identify, engage, and organize citizen developers, power users, and champions across the organization
• Help establish and sustain a user community, community of practice, or similar forum to share use cases, best practices, and lessons learned
• Encourage responsible experimentation and reuse by helping business users move from isolated ideas to supported, repeatable practices
• Build strong partnerships with technical teams, business leaders, and end users to support sustainable adoption
• Promote responsible AI use, source awareness, validation, and practical governance in reusable assets and solution patterns
• Track adoption, training reach, repeat usage, and solution success to understand where value is being created and where additional support is needed
• Report on business impact, identify barriers to use, and recommend improvements to training, content, and rollout approaches
• Review platform capabilities and user feedback on an ongoing basis to identify opportunities to improve enablement and solution quality
• Support vendor relationships by providing user feedback and documenting firm needs in coordination with the Senior Director

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, Knowledge Management, or a related field
• 7+ years of experience in enterprise software adoption, content platforms, business enablement, or similar roles
• Hands-on experience with AI-enabled productivity tools, prompt engineering, agents, or copilots
• Experience developing training, documentation, and user adoption strategies for enterprise platforms
• Experience working across business and technical teams to design and implement practical solutions
• Experience with Egnyte, Microsoft 365, SharePoint, or similar content and knowledge platforms
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, Workato, or similar platforms
• Familiarity with Microsoft Dynamics, AEC 360, Workday, or related enterprise systems
• Experience with connectors, APIs, low-code automation, enterprise search, or agent orchestration concepts
• Experience building or supporting citizen developer communities, champions networks, or user groups
• Relevant certifications in Microsoft Copilot, Power Platform, Azure AI, or related applied skills are a plus
• Strong facilitation, communication, and stakeholder engagement abilities
• Ability to translate business needs into practical, technically sound solutions that meet established governance and quality standards
• In-depth working knowledge of AI prompting, agents, and user enablement
• Understanding of enterprise technology ecosystems and how complementary tools work together across platforms and business functions
• Ability to identify integration and automation opportunities across platforms in partnership with technical teams
• Strong analytical, problem-solving, relationship-building, and networking skills

Skills

• AI prompting, agents, and user enablement
• Enterprise technology ecosystems and complementary tools
• Integration and automation opportunities
• Low-code automation
• Enterprise search
• Agent orchestration concepts

Benefits

Moffatt & Nichol offers a range of benefits including:

• Employee healthcare with company-paid high-deductible medical, dental, and vision plans
• Low-deductible plan available
• Generous HSA match to help manage healthcare expenses
• Wellness Program with financial incentives
• Free and confidential Employee Assistance Programs for counseling and support
• Generous Paid time off (15 to 25 days based on experience level), Paid Holidays (7), and a floating holiday
• 401(k) match to help you reach your financial goals
• Excellent Life Insurance coverage, fully paid by the company
• Pet Insurance to look after your furry friends
• Tuition Reimbursement Program
• Training opportunities, a Leadership Development Program, a formal Mentoring program, and an active YP (Young Professionals) group

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.