Systems Operations Support Rep - SSR

About the role

This role offers a strong salary range of $70,000 to $120,000, paired with a thoughtfully designed benefits package. You'll have access to full medical, dental, and vision coverage, a retirement plan with employer contributions, and a responsible time-off (RTO) policy that supports work-life balance while meeting operational needs. You'll also benefit from paid sick leave, company holidays, employer-sponsored life insurance, and expanded leave options when you need them.

Responsibilities

• Maintain mission planning systems
• Ensure configurations and applications are up to date
• Troubleshoot any hardware or software issues that may arise
• Implement updates and system changes according to established procedures
• Support mission operations for both training and live scenarios
• Document system activities
• Provide direct technical support to users
• Clock with internal and government teams to resolve issues efficiently
• Ensure systems remain mission-ready at all times

Requirements

• U.S. Citizenship (no dual citizenship)
• Active Secret-level DoD Clearance
• CompTIA Security+ certification (or ability to obtain within 6 months of hire)
• IT-related degree OR 2+ years of relevant IT experience
• Strong troubleshooting skills across hardware, software, and systems
• Ability to support and maintain IT systems in an operational or mission-critical environment
• Strong communication and documentation abilities across technical and non-technical audiences

Qualifications

• Preferred Qualifications: Experience with DoD or US Air Force mission planning systems, familiarity with mapping tools, mission planning software, or geospatial technologies, experience working in classified or secure environments, military or aircrew experience