Systems/Network Support Administrator

About the role

As a Network/Systems Administrator at ITG, you will provide hands-on network engineering expertise involving server and front-end device installation, configuration, troubleshooting, and management of network devices such as routers, switches, and firewalls. You will work in a technical support/lead capacity, providing onsite and remote support for several corporate infrastructures.

Responsibilities

• Respond to tickets through our ticketing system in accordance with Service Level Agreements (SLA's).
• Document your work and resolutions to maintain our Knowledge Base and provide accurate client billing.
• Provide courteous, efficient, and accurate resolutions to external client management personnel and peers.
• Build positive working relationships with external client management personnel and peers.
• Achieve accurate diagnoses and provide detailed status reports and timely escalations.

Requirements

• Strong communication skills.
• Ability to quickly assess technical support questions and determine the best course of action.
• Previous customer service-oriented role with a focus on technical support.
• Clean NYS Driver’s license and reliable transportation.

Qualifications

• Preferred college degree or 4 years of experience in lieu of a degree.
• Experience working with Microsoft operating systems.
• Experience working with Microsoft Azure platform.
• Familiarity with cloud computing and open-source solutions.
• Production experience with Windows Server 2019/2022/2025.
• Upgrades, migrations, backups, restores, critical updates, monitoring, security, and reporting.
• DNS, DHCP, Active Directory, Group Policy.
• Strong understanding of infrastructure basics.
• LAN, WAN, VPN, RDP, printing, anti-virus, software installation.
• Fundamental understanding of virtualization concepts.
• Software experience with VMware, Veeam, Hyper-V.
• Familiarity with storage concepts and technologies - RAID, SAN, NAS.

Skills

• Security-consciousness.
• Self-starting ability.
• Independent work capability.
• Proficiency in a wide range of software, hardware, and security products.

Benefits

• Retirement options with employer contribution match.
• Health insurance options.
• Paid vacation.

Pay

$70,000 - $80,000 annually.

Schedule

Full-time, non-remote position.