Systems/Network Administrator

Responsibilities

• Oversee the design, deployment, and ongoing administration of network infrastructure, including servers, storage platforms, switches, routers, Hyper-V environments, and SonicWall firewall solutions.
• Track network health, utilization, and uptime, and take preventive action to address performance concerns before they disrupt business operations.
• Support connectivity across multiple locations by managing hybrid networking, secure remote access, and site-to-site communication solutions.
• Partner with external providers and technology vendors to coordinate upgrades, maintenance activities, and infrastructure-related projects.
• Administer Microsoft Entra ID by handling account provisioning, group management, access controls, and multi-factor authentication policies.
• Manage Microsoft Intune for device onboarding, compliance enforcement, software deployment, and endpoint protection across Windows, iOS, and Android devices.
• Maintain and support Microsoft 365 services and business communication tools, including Exchange Online, Teams, SharePoint Online, OneDrive, and RingCentral configuration.
• Provide advanced technical support for employees, resolve complex hardware and software issues, and identify root causes to reduce repeated incidents.
• Maintain IT asset records and assist with procurement, lifecycle planning, user training, and improvement initiatives that enhance operational efficiency.
• Contribute to collaboration platform upgrades and tool optimization efforts while reinforcing technology policies, backup practices, and incident response processes.

Requirements

• Proven experience administering enterprise network environments that include Cisco networking, LAN infrastructure, routers, switches, and firewall technologies.
• Strong background with Microsoft Entra ID or Azure Active Directory, including identity management, policy administration, and authentication controls.
• Experience using Microsoft Intune to manage mobile and desktop devices, enforce compliance standards, and deploy applications.
• Working knowledge of Microsoft 365 services such as Exchange Online, Teams, SharePoint Online, OneDrive, and related user support functions.
• Ability to support virtualized and server-based environments, including platforms such as Hyper-V and VMware.
• Demonstrated capability to deliver Tier 2 or Tier 3 technical support, troubleshoot complex issues, and communicate effectively with users and vendors.
• Familiarity with asset management, endpoint security, backup practices, and continuous improvement within an IT operations environment.