Systems Manager

About the role

The Systems Manager reports to the Assistant Director of Operations and is exempt from overtime. The salary range is $80,000.00 - $82,000.00.

Responsibilities

• Manage and maintain district systems such as student information systems (SIS), learning management systems (LMS), HR/finance platforms, MDM platforms, Resource Management systems, assessment tools, and communication systems.
• Oversee system updates, integrations, permissions, and troubleshooting.
• Provide Tier 3 technical support for applicable applications as needed.
• Ensure reliable access and performance across all campuses.
• Maintain data integrity, accuracy, and security across all district platforms.
• Develop disaster recovery plans including backup and recovery of systems and data.
• Cook up state and federal reporting requirements, including enrollment, attendance, assessments, staffing, and accountability metrics.
• Generate reports for administrators, departments, and school leadership teams.
• Serve as a primary contact for system-related issues; provide technical assistance to staff, administrators, and support teams.
• Manage IT staff and ticketing system.
• Collaborate with instructional technology, IT support, and operations teams to ensure systems align with teaching, learning, and administrative needs.
• Oversee lifecycle workflow for all devices and software.
• Develop and maintain documentation, user guides, and support resources.
• Monitor system security protocols to protect sensitive student and staff data.
• Ensure district systems comply with SOPPA, FERPA, state laws, and district policies.
• Aid in implementing cybersecurity best practices and staff training initiatives.
• Lead or assist in the rollout of new platforms, upgrades, or districtwide technology initiatives.
• Coordinate vendor involvement, timelines, testing, training, and communication.
• Evaluate and recommend improvements to existing workflows and systems.
• Provide training sessions for administrators, teachers, and staff on system use, reporting tools, and data processes.
• Support the development of resources that improve staff digital literacy and system proficiency.
• Research, compile, assimilate, support, and prepare accurate and organized documents, projects, presentations, and reports.
• Aid in department budget development, coordinate purchase orders for the department, and oversee accounts.
• Attend professional development opportunities and engage in ongoing education in order to support a system of learning and improvement and the overall efficiency and functioning of the organization, including staff meetings.
• Maintain confidentiality in matters of student and staff personnel information.
• Perform other duties as assigned by the supervisor.

Qualifications

• Bachelor's Degree with experience and/or training in educational technology.
• Experience in design and management of local and wide area networks, web servers, e-mail servers and operating systems.
• Experience with student management software applications.

Core Competencies

• Strong desire to be part of a team that puts the needs of exceptional students first.
• Ability to build and maintain positive relationships with many groups of people and students.
• Demonstrated organizational skills, google proficiency, and phone etiquette.
• Excellent interpersonal and verbal/written communication skill.
• Effective collaborative problem-solving ability and independent work ethic.