IT Manager – Applications

Responsibilities

• Implement and govern a formal business requirements gathering process, utilizing a mandatory intake workflow to ensure all business requests are clearly defined, documented, vetted, and approved prior to build-execution.
• Partner with Business SMEs to translate operational challenges into documented requirements and determine the most effective solution type, whether a form or report, an interface, configuration, customization enhancement, etc.
• Standardize documentation requirements by mandating formal functional and technical specifications for all system enhancement customizations, ensuring the approved changes are integrated into ongoing validation packages.
• Review validation requirements for all Epicor changes to ensure regression testing needs for the annual Kinetic upgrade cycle are clearly documented and understood.
• Define and assign testing ownership during the requirement phase to ensure every system change includes a clear path to validation and successful user acceptance.
• Drive standardized Epicor user support and best practices across business units and locations.
• Monitor application implementations, enhancements, support, upgrades, integrations, and process automation initiatives.
• Maintain documentation processes, including business requirements, functional design specifications, technical design specifications, and test protocols.
• Create comprehensive documentation processes, including business requirements, functional design specifications, technical design specifications, and test protocols.
• Ensure training, process adoption, and adherence maintaining accurate records of system design changes.
• Lead, coach, and develop application analysts and/or developers.
• Manage external partners, consultants, and software vendors; assist with contracts and renewals.
• Build an effective support model and drive continuous improvement.
• Ensure applications comply with IT policies, security standards, data privacy requirements, and regulatory obligations.
• Evaluate new tools and lead selection processes (RFP/RFQ), including business cases.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, or related field (or equivalent experience).
• 8+ years of progressive IT experience with significant focus on enterprise/business applications.
• 3+ years in a leadership role managing teams, vendors, or major application programs.
• Experience leading application implementations and upgrades, including integrations and data migration.
• Strong understanding of IT service management practices (incident/change/problem) and SDLC.
• Strategic planning and roadmap development Stakeholder management and business partnership People leadership, coaching, development, and performance management Vendor management and contract negotiation Project/program management, prioritization, and delivery execution Strong communication, problem-solving, and decision-making Process improvement and change management mindset Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills Attention to detail Organizational skills Ability to work in a fast-paced team environment Ability to prioritize and multitask