IT Application Manager

Responsibilities

• Lead, mentor, and develop a team of Application Engineers, fostering technical growth, collaboration, and a positive, high-performing culture.
• Set technical direction and make key architecture and solution decisions across ERP, MES, WMS, and related systems.
• Allocate resources, prioritize workloads, and coordinate team activities to meet business and project commitments.
• Report on the status of application initiatives to senior management, providing insights and strategic recommendations.
• Oversee the daily operations, maintenance, and troubleshooting of business applications, ensuring reliable support and uninterrupted business activities.
• Direct the identification of recurring problems and coordinate the implementation of improvement measures and standards.
• Establish standards for system data analysis, problem resolution, user permissions, and system parameter management to meet evolving business and regulatory needs.
• Ensure regular training is delivered to key system users and end-users across the organization.
• Direct the collection, analysis, and implementation of system optimizations and upgrades to enhance functionality and user experience.
• Drive complex application projects from conception to execution, including planning, requirements gathering, process review, system configuration, testing, data migration, and deployment.
• Foster innovation to develop cutting-edge solutions that provide competitive advantages.
• Ensure seamless integration and consistent information flow across ERP, MES, WMS, and other enterprise systems.
• Guide custom application development and system integration efforts, leveraging AI-assisted development tools to accelerate delivery while upholding code quality, security, and maintainability standards.
• Liaise with vendors, IT partners, and stakeholders to maintain system integrity and foster partnerships that support the application infrastructure.
• Create and maintain system and application documentation, including requirements, processes, procedures, operation manuals, and guidelines.
• Provide on-call support coverage to business teams and complete other duties as assigned, reflecting the dynamic nature of system operations within a manufacturing environment.

Qualifications

• A bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• At least 8 years of experience working with and supporting business applications, including significant experience leading projects, teams, or technical staff.
• Broad knowledge of enterprise application systems such as ERP, MES, and WMS, including systems analysis, design, and integration between platforms.
• Demonstrated leadership ability, with experience mentoring engineers and making technical decisions in a cross-functional environment.
• Demonstrated ability to learn quickly and communicate effectively with both technical teams and business stakeholders.
• Strong programming and technical skills, with a preference for candidates who exhibit a depth of technical proficiency.
• Hands-on experience in application development, including designing, building, and deploying custom applications, integrations, and automation to extend and connect enterprise systems.
• Experience with AI-assisted code development and AI development tools (such as GitHub Copilot, Microsoft Copilot, or similar), with the ability to apply these tools to accelerate delivery while maintaining code quality and security standards.
• Proficiency in the Microsoft Office suite.
• Excellent team working skills balanced with the ability to work independently, and a positive attitude.