Systems Engineering Team Lead

About the role

The City of Chesapeake's Department of Information Technology (IT) Infrastructure Operations Team is searching for a Systems Engineering Team Lead. The Systems Engineering Team is responsible for server infrastructure, virtualization platforms, storage solutions, messaging and directory services, cloud services, cybersecurity coordination, remote work technologies, and IT customer service.

Responsibilities

• Directly supervise systems engineers, administrators, and technical support personnel.
• Establish work priorities, assign projects and operational responsibilities, and evaluate staff performance.
• Participate in recruitment, interviewing, hiring, onboarding, coaching, disciplinary actions, and succession planning.
• Develop employee training plans and promote professional development and certification achievement.
• Establish team goals, performance expectations, and accountability measures.
• Foster a culture of collaboration, customer service, innovation, and continuous improvement.
• Provide strategic direction for enterprise infrastructure, virtualization, storage, cloud services, identity management, backup and disaster recovery platforms.
• Oversee technology projects from planning and budgeting through implementation and operational transition.
• Manage operational support processes including incident, problem, change, and configuration management.
• Ensure infrastructure availability, reliability, scalability, and security.
• Develop and maintain technology standards, architecture documentation, policies, and procedures.
• Coordinate vendor installations, maintenance activities, and technology refresh initiatives.
• Support CJIS, HIPAA, cybersecurity, and regulatory compliance requirements.
• Lead emergency response and major incident management activities.
• Maintain and manage relationships with the City's IT vendors and partners.
• Prepare business cases, cost estimates, procurement documentation, and technology funding requests.
• Monitor expenditures and ensure responsible stewardship of public resources.
• Evaluate vendor proposals.
• Identify opportunities for cost optimization, consolidation, and operational efficiency.
• Maintain infrastructure availability and reliability targets for critical systems and services.
• Deliver projects on schedule, within scope, and within approved budget parameters.
• Improve service delivery through measurable reductions in incidents, outages, and operational risks.
• Ensure timely completion of employee performance evaluations and development plans.
• Maintain current documentation, disaster recovery procedures, and operational standards.
• Promote customer satisfaction through responsive and effective service delivery.
• Drive continuous improvement initiatives through automation, modernization, and process optimization.

Qualifications

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Skills

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Benefits

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Pay

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Schedule

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About City of Chesapeake

Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living. Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family. Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country! The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history. Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake. Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.