Systems Engineering Field Tech Support Stf (HYBRID TELEWORK)

About the role

Provides post‑sales support and service to customer sites and remote sites at a high‑tech level beyond the basic field hardware and systems software service. The Field Service Representative (FSR) for the Remote Bastion Launching System serves as the prime technical point of contact, conducts maintenance, hardware and software installation/upgrade, and provides on‑site support and training. The role requires excellent customer communication skills to interface with U.S. Army leadership, external customers, and Lockheed Martin program stakeholders. The permanent work location is Dahlgren, Virginia, with potential long‑ or short‑term assignments outside the Continental United States (OCONUS).

Responsibilities

• Serve as the primary technical point of contact for the Remote Bastion Launching System.
• Conduct maintenance, supply, hardware, and software installation, upgrades, and modifications.
• Provide New Equipment Training (NET) and required Delta training to onsite customers.
• Interface with U.S. Army leadership, external customers, and Lockheed Martin program stakeholders.
• Perform all maintenance actions on equipment, including fault isolation, diagnostics, and replacement of line‑replaceable units (LRUs).
• Manage maintenance through the “Gold‑ESP” program or similar systems.
• Repair electrical, hydraulic, and mechanical systems as needed.
• Liaise with the Logistics Integrated Product Team lead as a critical source of support.
• Travel for long‑ or short‑term OCONUS assignments, including deployments to elevated‑risk locations.

Requirements

• Extensive technical expertise related to U.S. Military Launching Systems or similar defense‑industry products.
• Full knowledge of disciplines affecting functionality and operations, including fault isolation, diagnostics, and repair of electrical, hydraulic, and mechanical systems.
• Experience removing and replacing line‑replaceable units (LRUs).
• Willingness and ability to deploy worldwide, including travel to elevated‑risk locations and completion of post‑offer, pre‑deployment physicals as required by government contracts.
• Excellent computer skills, including Microsoft Office and internet navigation.

Desired Skills

• Technical engineering degree and/or military background.
• Prior experience with Mid‑Range Capability systems (MRC), MLRS Repairer (94P), Patriot Launching Station Enhanced Operator Maintainer (MOS 14T), or PATRIOT Fire Control Enhanced Operator/Maintainer (MOS 14E).
• Knowledge of military supply systems.

Pay

Full‑Time Salary Range: $89,100.00 – $165,500.00 (general guideline; final offer considers scope, experience, education, location, and business considerations).

Benefits

• Medical, Dental, Vision coverage
• Flexible work arrangements and schedules (e.g., 4 × 10)
• 401(k) match
• Paid time off and holidays
• Parental leave
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• Education assistance
• Life insurance
• Short‑Term and Long‑Term Disability
• Annual short‑term and/or long‑term incentive compensation programs (variable, performance‑based)
• For Washington state applicants: specific accrual rates for PTO, vacation, sick leave, and holidays as detailed in the posting.

Schedule

Flexible work arrangements and schedules (e.g., 4 × 10) with potential travel for OCONUS assignments.