Systems Engineer / System Administrator for Managed Service Provider
About the role
We are looking for a humble, hungry, and smart System Administrator to join our team at a security-focused Managed Service Provider (MSP). You’ll work in a dynamic, process-driven environment with professional clients who are committed to improving their networks. If you’re seeking a structured, collaborative workplace where your technical skills and attitude can thrive, this role offers the opportunity to solve problems, close issues, and grow professionally alongside a top-notch support team.
As a Systems Engineer, you’ll help build, maintain, and troubleshoot our clients’ rapidly expanding infrastructure. Your work will ensure the highest levels of availability, performance, and security. You’ll respond to issues quickly, communicate complex technical details clearly, and contribute fresh ideas to the team. We foster a fun, engaging, and supportive environment where your talent can flourish.
Responsibilities
- Analyze problems from a systems perspective, isolate hardware or software issues, and resolve them.
- Provide IT support for Microsoft core business applications, Azure, Office 365, and virtual environments built on Hyper-V.
- Support Microsoft-related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Deliver technical services and support at the network level, including WAN/LAN connectivity, routers, firewalls, and security.
- Implement and support remote access solutions: VPN, Remote Desktop/Terminal Services, and Azure Virtual Desktop.
- Maintain system documentation, including system reviews and recommendations.
- Travel to customer sites to perform work when appropriate (company vehicle provided).
- Stay familiar with industry best practices and communicate effectively with customers and the service team.
- Actively participate in team and company meetings.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance, identify bottlenecks, and work with developers to implement fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
Requirements
- BS degree in Computer Science, Engineering, or a related subject, or a combination of 5+ years of experience and recent equivalent training (college, technical school, or similar).
- Extensive knowledge of all aspects of PC operations and functions.
- Experience with monitoring systems and automation software.
- Experience with the following technologies:
- Sophos or Meraki Firewall
- O365 and M365
- Azure Virtual Desktop or Terminal Services (RDS)
- Small Business Networks
- Microsoft SQL
- Microsoft Windows Server 2016, 2019, 2022
- Preferred (one or multiple):
- Microsoft Azure
- Microsoft MCSA, MCSE, or MCITP
- Meraki Network Stack (Firewall/Switch/Access Point)
- Network+ Certification
- A+ Certification
Skills
- Attention to Communication
- Written Communication
- Customer Orientation
- Initiative
- Personal Credibility
- Diagnostic Information Gathering
- Analytical Thinking
- Technical Expertise
- Thoroughness
- Stress Management
Physical Requirements
- Physical activities: Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion.
- Exertion: Medium work requiring up to 50 pounds of force occasionally, up to 30 pounds frequently, and up to 10 pounds constantly to move objects.
- Visual acuity: Close visual acuity and frequent use of computer monitor screens (up to 80% of the time).
- Work conditions: Typical office or administrative environment; not substantially exposed to adverse conditions.
Benefits
- Competitive pay
- Company-subsidized medical, dental, and vision insurance
- Paid time off (PTO)
- Paid parental leave
- Company Retirement Plan
- Subsidized gym membership