Systems Engineer / System Administrator for Managed Service Provider
We need a team member who is excited about working at a security‑focused MSP that is growing and has a framework for building and following processes. Founded in 2006, Straight Edge Technology is committed to excellence and purpose, offering a dynamic, challenging environment that encourages teamwork and professional growth. This role can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth.
About the Role
The Systems Engineer will help build, maintain, and troubleshoot our clients’ rapidly expanding infrastructure. You will join a talented team that delivers mission‑critical infrastructure with the highest levels of availability, performance, and security. The position requires fast response to detected issues, strong interpersonal and communication skills, attention to detail, and a proactive, “knock‑‘em‑dead” attitude. We value openness to new ideas and encourage you to bring your own innovations to the team.
Essential Responsibilities
- Analyze problems from a systems perspective, isolate hardware or software issues, and carry them through to resolution.
- Provide IT support for Microsoft core business applications, Azure, Office 365, and Hyper‑V virtual environments.
- Support Microsoft technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Provide technical services at the network level: WAN/LAN connectivity, routers, firewalls, and security.
- Implement and support remote access solutions: VPN, Remote Desktop/Terminal Services, and Azure Virtual Desktop.
- Create system documentation, including reviews and recommendations.
- Travel to customer sites when appropriate (company vehicle provided).
- Maintain familiarity with industry best practices.
- Communicate effectively with customers and the Service Team.
- Participate actively in team and company meetings.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for bottlenecks, identify solutions, and work with developers to implement fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
Requirements
- BS degree in Computer Science, Engineering, or a related field, **or** a combination of 5+ years of experience with recent equivalent training.
- Extensive knowledge of all aspects of PC operations and functions.
- Experience with monitoring systems and automation software.
- Experience with the following technologies:
- Sophos or Meraki Firewall
- O365 and M365
- Azure Virtual Desktop or Terminal Services (RDS)
- Small Business Networks
- Microsoft SQL
- Microsoft Windows Server 2016, 2019, 2022
Preferred Qualifications
- Microsoft Azure
- Microsoft MCSA, MCSE, or MCITP
- Meraki Network Stack (Firewall / Switch and Access point)
- Network+ Certification
- A+ Certification
Core Competencies
- Attention to Detail
- Written Communication
- Customer Orientation
- Initiative
- Personal Credibility
- Diagnostic Information Gathering
- Analytical Thinking
- Technical Expertise
- Thoroughness
- Stress Management
Physical Requirements
Medium work exerting up to 50 lb of force occasionally, up to 30 lb frequently, and up to 10 lb constantly to move objects. Physical activities include stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion. Close visual acuity is required, with computer monitor use up to 80 % of the time. Work conditions are typical office/administrative environments with no substantial adverse environmental exposure.
Benefits
- Competitive Pay
- Company‑subsidized medical, dental, and vision insurance
- PTO
- Paid parental leave
- Company retirement plan
- Subsidized gym membership